For me that unlocked an update, and it ran when I asked it to. So, if this happens to you, go to the firmware updater and press the three keys it mentions ON THE SCREEN - NOT ON THE ACTUAL KEYBOARD - and also the Globe icon (not the Ctrl key). Folio Touch for iPad Pro 12.9-inch (3rd and 4th generation) iPad Pro 12.9-inch (3rd generation) (Model. I’d concluded from Googling that the ribbon cable must have snapped and I was wondering whether I’d need to buy a new one. So for the past 1.5 years I have been using the Logitech Folio Touch in combination with my 2020 11 iPad Pro. It did, and I’m optimistic now that the issue may be fixed. Find low everyday prices and buy online for delivery or in-store pick-up. I tried the Chat function and at 3 o’clock in the morning (!) I was put through to a real human being, who talked me through the process of getting the firmware updater to run. Shop Logitech Folio Touch Keyboard Folio for iPad Air 10.9' (5th & 4th Generation) with Precision Trackpad Graphite at Best Buy. The firmware updater kept telling me the keyboard was up to date, but I went over to the Logitech website because in Europe there’s a 2 year warranty and I’ve only had it 21 months. Just in case anybody finds this thread in a search, I had exactly the same problem this evening. If an issue still exists, download the Logitech Control App and see if the keyboard firmware needs to be updated." Make sure the physical connection is well secured.Ĭlean the Smart Connector area if necessary.Ĭheck the iOS version and make sure your iPad is up to date. Compatible with iPad Air (4th and 5th generation - 2020, 2022) - A2316, A2324, A2325, A2072. The keyboard or touchpad is slow to respond. The keyboard or trackpad goes back and forth between working, and not working. The keyboard or touchpad doesn’t respond when typing or moving the cursor. If your Logitech Folio Touch shows one or more of the following symptoms: What can I do if Folio Touch doesn’t respond when I type or move the cursor? If the spine or the smart connector of the keyboard gets dirty or stained, apply a small amount of rubbing alcohol to a soft, lint-free cloth to clean. Don't apply liquids directly on the keyboard. To clean the keyboard and trackpad, wipe with a lint-free cloth dampened in water. Work day or night with auto-adjusting backlit keys that have 16 levels of. Type, view, sketch, and read all while keeping your iPad securely protected in a durable, form-fit case. Now connect the Folio Touch with the iPad using the Smart Connector and you're ready to go. Introducing Combo Touch for iPad Air (4th & 5th gen), an incredibly versatile keyboard case with a large click-anywhere trackpad and four helpful use modes. IPad Pro 12.9-inch (3rd generation) (Model: A1876, A1895, A1983, A2014)Įnsure you have iPadOS 13.4 or above, as mouse and trackpad functionality was first introduced with this version. IPad Pro 11-inch (1st generation) (Model: A1980, A1934, A1979, A2013)įolio Touch for iPad Pro 12.9-inch (3rd and 4th generation) Logitech Folio Touch works with the following iPad models:įolio Touch for iPad Pro 11-inch (1st and 2nd generation) "First of all, make sure you have an iPad that is compatible with Logitech Folio Touch.
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